PRIVACY & COOKIE POLICY

Updated and Effective as of 8 February 2021

Welcome and thank you for visiting our website.

Blossom BodyTalk is a company established in Singapore under registration number 53447516K (the “Company”).

By visiting this website and purchasing services from the Company, you acknowledge and agree to our Privacy and Cookie Policy, and our Terms of Use (the “Policy”).

Your privacy and data protection is important to us, and therefore we have developed this Privacy and Cookie Policy (the “Policy”) to make sure that our site is a space where you feel safe. This Policy explains our practices relating to the collection, use and disclosure of information, including personal information, which we may collect from time to time. The Company is committed to ensuring that your information is stored safely and responsibly, and to complying with privacy laws, which apply to us.

We may change this Policy from time to time without prior notice, and will post any changes here so that you will always know how we use and share that information. Refer back to this Policy regularly for any changes. The Terms of Use also form part of our Policy.

SCOPE OF PRIVACY POLICY

This Policy covers information collected on the Company’s website, on its social media platforms, on forms and by email, as well as the information collected for appointments.

PERSONAL INFORMATION

In connection with the services provided by the Company (the “Services”), we may request personal information from you such as your name, email and postal addresses, phone number, gender, date of birth etc.

We may also collect details of the services you have purchased or are interested in and any other information which is required with regards to the provision of the Services.

The information is collected in a number of ways including through completion of bookings and forms, registrations and subscriptions to our offerings, when you interact with us or participate in sessions, events, or complete surveys, when you view our website via your browser’s cookies, or sign up for newsletter and opt ins.

We also collect information when you choose to make comments, set preferences, ratings and so on; and when you visit our Company’s profile on Instagram or Facebook, we may also receive some data indirectly from them. Such data received indirectly can include your public information and other information you have agreed to share with these platforms. We may also receive from these platforms reports about the kinds of people seeing our posts and ads and how our posts and ads are performing.

Information collected by these third-party services is subject to their own terms and policies.

We collect your information:

• To personalize your experience

• To excel in providing our Services

• To improve our customer service

• To process bookings

We may contact you based on the information you provide online in connection with the Services or use the information in connection with the performance of the Services. We will share information with necessary third parties for the purpose of carrying out the Services. Your participation in the Services constitutes your consent to such disclosure and use of such information. In the event that your personal information is requested as part of our surveys, polls or promotions, such personal information may be added to your registration information.

If you give us your permission or otherwise “opt-in”, we may use personal information for marketing and promotional purposes. We will give you an opportunity to “opt-in” at the time our request for your personal information is made. Please note, however, that under certain circumstances, if you initially do not choose to “opt-in” or if you later “opt-out,” you may not be eligible for certain benefits or Services for which personal information is required.

We do not sell your personal information.

We will never intentionally disclose any personal information to any third party without your permission (through opting-in or similar procedures) except as provided for herein or otherwise as permitted or required under Applicable Laws.

You acknowledge and agree that the Company may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Policy; (c) respond to claims that any Sites content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of the Company, the other users of the Sites and Services, and the public. However, under no other circumstances will we intentionally disclose your account information to any third party except as otherwise provided in our Privacy Policy, which is set forth below.

We may release specific information to comply with any valid legal inquiry or process or any Applicable Laws. We may also release specific information in special cases, such as if there is an attempted breach of the security of the website or a physical or property threat to you or others. We may provide access to your personal information to our contractors who are performing services for us in connection with the Services that you have requested. If you publicly post personal information on our Sites, that information can be collected and used by third parties. Although we strive to protect our users’ privacy, we cannot guarantee the security of information you post on the Sites and have no control over how such third parties may use your information. You disclose such information at your own risk.

If you are within the European Union or the State of California, see below (Opt-Out and GDPR / CCPA) to understand the choices you have about the ways we use your personal information.

PAYMENT INFORMATION

We do not collect and we are not responsible for the collection or security of payment details.

Any payment information is processed and stored using third party companies, usually just a payment from your bank or occasionaly and upon your request, PayPal. Before entering your personal details we suggest that you read and become familiar with the privacy policy for any third party company.

NON-PERSONAL IDENTIFICATION INFORMATION

We may also collect data from other sources which may not always be obvious such as through the use of “cookies”. We may also gather information from both online and offline data providers. This information could include internet browsing behaviour, demographic data or interest based data.

When you browse our Sites, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may also collect data regarding device IDs or identifiers, connection information, device software, statistics of page views, ad data, referral URLs and IP data.

We use this data to determine your general geographic location so that we may provide location specific content to you.

We may use your information to assist in responding to complaints and enquiries.

We may also investigate any possible breach of our Terms of Use, including fraud or illegal activities, with the use of your personal information.

WHAT ARE COOKIES?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit https://www.allaboutcookies.org/

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website

Customizing the content and layout of the pages for our users

Keeping track of your preferences for marketing purpose

For providing you with a better browsing experience

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include language, location, currency… A mix of first-party and third-party cookies are used.

Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. According to our standard website platform policies and practices (Squarespace), there is a possibility that some limited aspects of this data will be shared with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

HOW TO MANAGE COOKIES?

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

PRIVACY POLICIES OF OTHER WEBSITES

Our website contains links to other websites. Our Policy applies only to our Sites, so if you click on a link to a third party, you should read their privacy policy.

We also use social plug-ins from various social networks, such as Instagram and Facebook. If you have logged in to one of these social network sites during your visit to our website, the social network site may add this information to your profile. If you do not wish for such data transfer, please log out of your social network site before entering our website.

We cannot influence and have no control over this data collection and data transfer via the social plug-ins. Please read the privacy policies of the social networks for detailed information.

COMMUNICATION AND MARKETING

We would like to send you from time to time information about our Services, promotions and other updates via telephone, email and/or social media platforms - such as workshops, events, offers and benefits, rewards and promotion of ours - that we think may be of interest to you.

If you have agreed to receive marketing content, you will be free to opt out at any time. You can unsubscribe via the link at the bottom of the email, or you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at lena@balanceblossom.com

OPT-OUT AND GDPR / CCPA

We provide opportunities to unsubscribe/opt-out from our Services in all newsletters and marketing emails and you may choose to do so at any time.

If you live in the European Union or the State of California in the USA, you may also use the unsubscribe/opt-out features to request that we redact your personal information from our records. We will comply within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.

If you need further assistance with unsubscribing or opting-out of any of the Services, or with the correction or deletion of your personal information, contact us at lena@balanceblossom.com

Please note that we may not be able to remove your information from the records of any third parties who have received your information in accordance with this Policy.

At our discretion, we may determine that your lack of engagement in the Services indicates your desire to opt-out of the Services. For example, you may be removed from our email list if you have not opened an email from us for a certain period of time. You may opt-in again at any time.

STORAGE OF DATA

We strive to ensure that your personal data is protected against unauthorized or accidental access, processing or deletion. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data. Encryption technology, such as SSL, may be employed for the transmission of personal data collected online. We do our best to protect your data by using third party secure servers, such as Financial Wave and Mailchimp.

If you choose to delete your user account or be removed from our files, we will delete all your data from our server and from Mailchimp as well as any other site that we may be using in connection with the services, as permitted under the Laws.

HOW LONG DO WE KEEP YOUR INFORMATION?

We will retain your information until you opt-out, request removal, or we choose to remove it (for instance if you have stopped using our Services and no longer opens our emails), unless required by law for a specific time period.

YOUR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request from us copies of your personal data.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request from us to complete information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

You have the right to inspect your personal information and can request that we delete or correct the information held about you. If you wish to alter, access or remove or complain, please contact us at hello@blossaum.com

PRIVACY OF CHILDREN

Due to the nature of the Internet, we cannot prohibit minors from visiting our Sites. However, our Sites are not directed toward children and we do not knowingly collect information from people under the age of 18 through the Sites. If you believe that a child has provided information to us through the Websites, please contact us by email at lena@balanceblossom.com. We will use our best efforts to remove all of the information provided by the child from our system.

CONTACTING US

If you have any questions about our Policy, the data we hold on you, or you would like to exercise one of your data protection rights, you may contact us by email with filling out the subject “Privacy & Cookies Policy Concern”. You may also contact our data protection officer:

Mrs Lena Lagier-Haessig

Email: lena@balanceblossom.com

CONTACTING THE APPROPRIATE AUTHORITY

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Personal Data Protection Commission of Singapore according to their contact page: https://www.pdpc.gov.sg/Contact-Page